الشروط والأحكام

Our independent assistance service

VisaViza is a private commercial application assistance service. We are not affiliated with the UK Government, Home Office or GOV.UK. We do not issue visas or travel authorisations. The competent authority alone decides applications and admission.

Your appointment and our work

When you order, you authorise us to collect and review the information and documents you provide and, where applicable, submit them to the relevant authority on your behalf. We may request corrections or additional documents. Our service is administrative assistance and does not guarantee a successful outcome.

Your responsibilities

Provide complete and accurate answers and use the passport you intend to travel with. If applying for another person, you must have appropriate authority. A parent or legal guardian must authorise applications for children. Review every answer before payment and tell us promptly if something changes.

Prices and payment

The government fee, assistance fee and total are shown before payment. Prices are in GBP. Your order retains the price shown when it was created. Card data is handled by Stripe; VisaViza does not store card numbers or CVCs. If an external fee changes before submission, we will contact you about the available options rather than take an undisclosed additional payment.

Government option and timing

You may apply directly through the relevant government service and pay its applicable fee. Using VisaViza does not give priority or make the government decide faster. Do not rely on an expected approval or processing time when making non-refundable travel arrangements.

Cancellation, performance and refunds

Your statutory rights remain in force. See our Refund Policy. We will not treat general agreement to these terms as a blanket waiver of cancellation rights. Where required, we must obtain a separate express request before starting work during a statutory cancellation period.

Personal information

We use the information supplied for application assistance, necessary payment handling, customer support and security. See our Privacy Policy for categories, recipients, retention and rights. Do not submit information for someone without appropriate authority.

Service limitations and complaints

We cannot control government systems, decisions or border outcomes. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. If there is a problem with our work, contact us with your reference so we can investigate and propose an appropriate remedy.

Changes and applicable rights

The terms accepted for your order apply to that order. Updates apply prospectively. Any mandatory consumer protections that apply to you remain unaffected. The operator must confirm the applicable law and dispute-resolution information before launch.

Operator and contact

Email: [email protected]. You can also use our contact form.