SERVICE INTERMEDIATION, MANDATE AND REPRESENTATION AGREEMENT
Last Updated: 7 October 2026 · Version 2026-10-07
This Agreement applies to visaviza.com and every current or future VisaViza product subdomain, application flow and checkout operated as part of the Platform.
This Service Intermediation, Mandate and Representation Agreement (“Agreement”) governs the provision of visa, electronic visa, electronic travel authorisation, entry permit, arrival card, immigration-document preparation and related application services provided through VisaViza.com, including any of its websites, country-specific pages, product-specific pages and subdomains (collectively, the “Platform”).
The Platform is operated by the legal entity identified through the View company details disclosure on this page, trading under the commercial name VisaViza ('VisaViza', 'we', 'us', 'our', the 'Company' or the 'Service Provider').
The person placing an order, submitting an application or otherwise requesting services from VisaViza is referred to in this Agreement as the “Client”, “Applicant”, “you” or “your”.
By placing an order through the Platform and expressly accepting this Agreement and the applicable Terms of Service, you confirm that you have read, understood and accepted all provisions below and expressly appoint VisaViza to act on your behalf within the scope described herein.
1. PURPOSE OF THIS AGREEMENT
The purpose of this Agreement is to establish the terms under which VisaViza provides private administrative, application-preparation, intermediary and representation services in connection with applications submitted to governmental authorities or other competent entities.
Depending on the service ordered, such applications may concern, without limitation:
visas;
electronic visas (“eVisas”);
electronic travel authorisations;
Electronic System for Travel Authorization applications;
ETA applications;
eTA applications;
K-ETA applications;
NZeTA applications;
ETA-IL applications;
electronic visitor permits;
tourist visas;
visitor visas;
transit authorisations;
electronic entry permits;
arrival cards;
entry declarations;
immigration forms;
travel authorisations; and
any similar governmental travel, immigration or entry document.
VisaViza is engaged by the Client to facilitate, prepare, process, manage and, where legally and technically permitted, submit such applications on the Client’s behalf.
2. APPOINTMENT OF VISAVIZA
By placing an order and accepting this Agreement, the Client expressly appoints and authorises VisaViza to act as the Client’s intermediary, authorised representative and mandatary exclusively for the purpose of providing the services ordered.
The Client expressly requests VisaViza to undertake the administrative actions reasonably necessary to prepare, process and manage the relevant application.
The Client therefore grants VisaViza a limited mandate and authority to act in the Client’s name and on the Client’s behalf, solely within the scope of the services purchased.
This mandate shall take effect immediately upon acceptance of this Agreement and shall remain effective until:
the ordered service has been completed;
the relevant application procedure has concluded;
the Agreement has been terminated in accordance with its provisions; or
the mandate is otherwise required to terminate by applicable law.
3. SCOPE OF THE CLIENT’S AUTHORISATION
To the maximum extent permitted by the rules of the relevant governmental authority and applicable law, the Client expressly authorises VisaViza to perform any administrative action reasonably required in connection with the ordered service.
This may include, without limitation, the authority to:
3.1 Prepare applications
VisaViza may prepare, complete, populate, format or otherwise assist with governmental forms and electronic applications using the information supplied by the Client.
3.2 Enter Client information into governmental systems
VisaViza may enter, reproduce, transfer and submit information provided by the Client into official governmental, immigration, consular, embassy or other competent authority systems.
3.3 Upload documents
VisaViza may upload documents supplied by the Client, including where applicable:
passports;
identity documents;
photographs;
travel documents;
accommodation confirmations;
flight or itinerary information;
invitation letters;
employment documents;
financial documents;
proof of residence;
supporting declarations;
previous visa information; and
other documents required for the relevant application.
3.4 Communicate with authorities
Where permitted, VisaViza may communicate with competent authorities concerning the Client’s application, including responding to administrative correspondence, requesting information about an application and transmitting information supplied or subsequently confirmed by the Client.
3.5 Receive communications
The Client authorises VisaViza to receive application-related communications, notifications, acknowledgements, requests for further information, application status notifications and decisions where the relevant system permits such communications to be received by a representative.
3.6 Submit applications
Where permitted by the relevant government platform and applicable rules, VisaViza may submit the application on behalf of the Client.
3.7 Pay applicable governmental fees
Where the purchased service includes governmental charges, VisaViza may pay governmental, consular or administrative application fees on behalf of the Client.
3.8 Correct administrative information
VisaViza may correct obvious typographical, formatting or administrative errors where the correction does not materially alter information supplied by the Client.
VisaViza shall not intentionally modify substantive information supplied by the Client without appropriate justification or confirmation where confirmation is reasonably required.
3.9 Take ancillary administrative actions
VisaViza may undertake other reasonable administrative actions that are directly necessary to process the Client’s application and are consistent with the purpose of the mandate granted under this Agreement.
4. LIMITATIONS OF THE MANDATE
The authority granted to VisaViza is strictly limited to providing the service purchased by the Client.
Nothing in this Agreement authorises VisaViza to act generally on behalf of the Client outside the relevant visa, travel-authorisation or immigration application.
VisaViza shall not have authority to:
enter unrelated contracts in the Client’s name;
dispose of the Client’s property;
open bank accounts in the Client’s name;
undertake financial transactions unrelated to the ordered service;
use the Client’s identity for purposes unrelated to the ordered service; or
represent the Client in unrelated legal or administrative matters.
Where a governmental authority requires an action to be performed personally by the Applicant, VisaViza may require the Client to perform that action directly.
Examples may include personal declarations, biometric enrolment, interviews, physical attendance, signatures, identity verification or other actions which legally or technically cannot be delegated.
5. CLIENT AUTHORISATION TO USE PERSONAL DATA
The Client expressly authorises VisaViza to collect, access, organise, structure, store, consult, reproduce, use, transmit and otherwise process the Client’s personal data solely to the extent reasonably necessary to provide the requested services, comply with applicable legal obligations, protect against fraud or abuse, and manage the contractual relationship with the Client.
For the performance of the application service, personal information may include, depending on the requirements of the relevant authority:
full legal name;
previous names or aliases;
date of birth;
place of birth;
nationality;
citizenship;
sex or gender where required by the relevant authority;
residential address;
telephone number;
email address;
passport information;
national identity information;
passport photographs;
travel history;
immigration history;
visa history;
intended travel information;
accommodation information;
family information;
employment information;
educational information;
financial or supporting information;
answers to eligibility or security questions;
documents uploaded by the Client;
information specifically required by the competent governmental authority; and
other information voluntarily provided by the Client for the purpose of processing the application.
VisaViza shall not use information collected for an application for an unrelated purpose unless another lawful basis applies and the Client has received the information required by applicable data-protection law.
6. NECESSITY OF DATA PROCESSING
The Client acknowledges that VisaViza cannot provide the ordered application service without processing certain personal information.
Processing of ordinary personal information necessary to perform the service may therefore take place because it is necessary for:
performing the contract between the Client and VisaViza;
taking steps requested by the Client;
preparing the application;
submitting the application where authorised;
communicating in connection with the application;
complying with legal obligations; and
protecting legitimate business and security interests where permitted by applicable law.
Where a different legal basis is required for particular categories of information or particular processing activities, VisaViza shall rely upon an appropriate legal basis as required by applicable law.
7. SPECIAL CATEGORIES OF PERSONAL DATA
Certain immigration or travel-authorisation applications may require information which is considered particularly sensitive under applicable data-protection law.
Depending on the relevant country and application, this may include information relating to matters such as:
health;
medical history;
biometric information;
racial or ethnic origin where relevant to an official application;
religious information where specifically requested by an authority;
criminal or security-related information; or
other sensitive information expressly required by a governmental authority.
VisaViza shall process such information only where necessary for the requested service and where an appropriate legal basis or other lawful condition for such processing exists.
Where explicit consent is legally required for the processing of a particular category of data, the Client may be requested to provide that consent separately.
8. INFORMATION CONCERNING CRIMINAL CONVICTIONS OR OFFENCES
Certain governmental applications may ask Applicants to disclose criminal convictions, arrests, offences, immigration violations or similar matters.
VisaViza may process and transmit such information only where permitted by applicable law and only to the extent necessary for the Client’s application or related legal obligations.
The Client remains responsible for answering all such questions truthfully and completely.
VisaViza does not determine whether a Client is legally required to disclose a particular conviction, offence or incident unless this is expressly included in a separate legal-advisory service.
9. TRANSMISSION OF INFORMATION TO GOVERNMENT AUTHORITIES
The Client expressly acknowledges and authorises that personal information supplied to VisaViza may need to be transmitted to governmental or governmental-authorised entities located in the destination country.
Such recipients may include:
ministries of interior;
ministries of foreign affairs;
immigration authorities;
border authorities;
customs authorities;
embassies;
consulates;
visa authorities;
national security or identity-verification systems;
governmental application platforms; and
governmental contractors involved in processing the relevant application.
The Client specifically instructs VisaViza to transmit the information necessary for the Client’s application to such authorities.
10. INTERNATIONAL DATA TRANSFERS
The Client understands that an application for permission to travel to another country inherently requires certain information to be transmitted to that country or to an entity processing applications on behalf of that country.
Accordingly, personal information may be processed outside Romania, the European Union and the European Economic Area.
VisaViza will handle such transfers in accordance with applicable data-protection requirements.
However, once information has lawfully been submitted to a foreign governmental authority, the subsequent processing of that information by that authority may be governed by the laws, rules and privacy practices applicable to that authority.
VisaViza does not control governmental databases or governmental processing practices.
11. THIRD-PARTY SERVICE PROVIDERS
Where reasonably necessary for providing the service, VisaViza may use specialised service providers.
These may include:
hosting providers;
cloud infrastructure providers;
secure storage providers;
payment processors;
email or communications providers;
customer-support systems;
fraud-prevention providers;
identity-verification providers;
document-processing providers;
translation providers; and
technical contractors.
Such providers shall receive access only to information reasonably necessary for their function and shall be subject to applicable contractual and legal obligations.
12. CLIENT REPRESENTATIONS AND WARRANTIES
By submitting an application through VisaViza, the Client represents and warrants that:
all information supplied is true, accurate and complete to the best of the Client’s knowledge;
all documents supplied are authentic and lawfully possessed by the Client;
the Client is entitled to submit the application concerned;
the Client has not deliberately omitted information required by the relevant authority;
the Client will promptly notify VisaViza of any material error discovered in information already supplied;
the Client understands that inaccurate or misleading information may result in refusal, cancellation, delays, restrictions or other consequences imposed by governmental authorities;
the Client has reviewed the relevant information before final submission where VisaViza has requested such review;
the Client will cooperate reasonably with requests for additional information; and
where the Client submits information concerning another person, the Client has the necessary authority to provide that information.
13. NO FABRICATION OF INFORMATION
VisaViza shall not knowingly fabricate material information on behalf of an Applicant.
Where information required by an application is unavailable, unclear, contradictory or incomplete, VisaViza may:
request clarification;
request additional documentation;
pause processing;
use information previously supplied by the Client where appropriate; or
notify the Client that the application cannot be completed without further information.
The Client remains responsible for the factual accuracy of information supplied.
14. APPLICATION REVIEW
VisaViza may review applications for obvious errors, omissions, inconsistencies or formatting issues.
Such review does not constitute a guarantee that:
all information is legally sufficient;
all eligibility requirements have been satisfied;
the relevant authority will accept the documentation;
the application will be approved; or
the authority will not request additional information.
The final decision regarding any application belongs exclusively to the competent governmental authority.
15. INDEPENDENT PRIVATE SERVICE
VisaViza is a private service provider.
Unless expressly stated otherwise for a particular service, VisaViza is not itself a government authority, embassy, consulate, ministry or immigration department.
The Client is purchasing professional administrative and intermediary services from VisaViza.
Governmental authorities remain solely responsible for making immigration, visa, entry and travel-authorisation decisions.
16. NO GUARANTEE OF APPROVAL
VisaViza may use reasonable professional efforts to prepare and process applications correctly; however, no approval is guaranteed.
VisaViza does not control governmental decision-making.
An application may be:
approved;
refused;
rejected;
delayed;
referred for additional review;
subjected to security checks;
subjected to additional documentation requests;
suspended; or
cancelled
at the discretion of the relevant authority.
A refusal or delay by a governmental authority does not, by itself, constitute a failure by VisaViza to provide the purchased service.
17. GOVERNMENT PROCESSING TIMES
Any processing times displayed by VisaViza are estimates unless expressly identified as guaranteed processing times by VisaViza itself.
Government processing times may change without notice and may be affected by factors beyond VisaViza’s control.
VisaViza shall not be responsible for delays caused by:
governmental authorities;
consulates or embassies;
security reviews;
system failures;
governmental website outages;
peak demand;
holidays;
border or immigration policy changes;
incomplete Client information; or
force majeure events.
18. FEES
The Client agrees to pay the price displayed and confirmed at checkout.
The amount charged may consist of one or more of the following:
VisaViza professional service fees;
processing fees;
administrative fees;
governmental application fees;
consular charges;
payment-processing costs where disclosed; and
optional additional services selected by the Client.
The checkout page and order confirmation shall determine the price applicable to the specific order.
19. AUTHORISATION TO INCUR GOVERNMENTAL FEES
Where governmental fees are included in the Client’s purchase, the Client expressly authorises VisaViza to incur and pay those fees on the Client’s behalf.
Once a governmental application fee has been paid to a competent authority, VisaViza may be unable to recover it even where the Client subsequently cancels the service.
Any refund relating to such amounts shall therefore be subject to applicable law and the ability to recover the relevant charge.
20. IMMEDIATE COMMENCEMENT OF SERVICES
By selecting the appropriate consent during checkout, the Client may expressly request that VisaViza begin performing the service immediately, including during any statutory withdrawal period that may otherwise apply.
Where required by applicable consumer law, VisaViza shall obtain the Client’s express request before beginning performance during that period.
The Client acknowledges that once the service has been fully performed, the Client may lose the statutory right of withdrawal where the conditions established by applicable law have been satisfied.
If the Client lawfully withdraws after requesting immediate performance but before the service has been fully completed, the Client may remain liable for the proportion of services already supplied where permitted by applicable law.
21. REFUNDS
Refund eligibility shall be determined according to:
applicable law;
the VisaViza Refund Policy;
the stage reached in processing the application;
work already performed;
governmental charges already incurred;
third-party charges already incurred; and
the circumstances giving rise to the refund request.
Nothing in this Agreement excludes mandatory consumer rights which cannot lawfully be waived or restricted.
22. CHARGEBACKS AND PAYMENT DISPUTES
The Client agrees to contact VisaViza regarding any genuine dispute concerning the service before initiating an unjustified payment reversal where reasonably possible.
VisaViza reserves the right to provide payment processors, card issuers or financial institutions with evidence reasonably necessary to respond to a payment dispute.
Such evidence may include, where relevant:
order information;
acceptance records;
transaction records;
application-processing records;
Client correspondence;
service-delivery evidence;
submission records;
IP or device-related transaction data where lawfully processed; and
confirmation that the service was requested or supplied.
Nothing in this clause restricts any lawful rights the Client has under payment-services, card-scheme or consumer-protection rules.
23. CLIENT COMMUNICATIONS
The Client authorises VisaViza to contact the Client regarding the ordered service using the contact information supplied.
Communications may concern:
missing information;
incorrect information;
additional documents;
application status;
governmental requests;
decisions;
refunds;
security verification;
payment issues; and
other matters necessary to perform the service.
The Client is responsible for monitoring the email address and other contact channels provided.
24. ELECTRONIC COMMUNICATIONS
The Client agrees that communications and documents relating to the service may be delivered electronically.
This may include:
email;
secure online interfaces;
account notifications;
downloadable documents;
electronic receipts; and
other digital communications.
Electronic records may be retained as evidence of transactions and contractual acceptance to the extent permitted by applicable law.
25. ELECTRONIC ACCEPTANCE OF THIS AGREEMENT
This Agreement is concluded electronically.
The Client expressly agrees that checking a box, clicking an acceptance button, placing an order or using another electronic mechanism clearly indicating acceptance may constitute the Client’s manifestation of consent to this Agreement.
VisaViza may retain electronic evidence of acceptance, including:
the version of the Agreement accepted;
date and time of acceptance;
order identifiers;
account or email identifiers;
technical transaction records; and
other reasonable evidence of contractual acceptance.
26. CLIENT’S EXPRESS MANDATE
By accepting this Agreement, the Client specifically confirms:
“I appoint VisaViza as my intermediary and authorised representative for the purpose of preparing, processing and, where legally permitted, submitting the visa, travel authorisation, entry permit or related application that I have ordered. I authorise VisaViza to use the personal information and documents I provide strictly as necessary to perform this service, communicate with the relevant authorities and manage my application.”
This authorisation forms an integral part of the contractual relationship between the Client and VisaViza.
27. AUTHORISATION TO REPRESENT MULTIPLE APPLICANTS
Where one person places an order containing applications for multiple travellers, the person placing the order represents that they are authorised to provide the relevant information and request the services on behalf of each Applicant.
VisaViza may require additional authorisation from an individual Applicant where reasonably necessary or legally required.
28. MINORS
Applications concerning minors must be initiated or authorised by a parent, legal guardian or other person legally authorised to act on behalf of the minor.
By ordering a service for a minor, the person placing the order represents and warrants that they possess the authority necessary to do so.
VisaViza may request documentation confirming parental responsibility or legal authority.
29. PASSPORT AND DOCUMENT IMAGES
The Client authorises VisaViza to process copies or images of passports, identity documents and other travel documents when required for the service.
Such documents shall be used only for legitimate application processing, verification, fraud prevention, legal compliance or related contractual purposes.
VisaViza shall not intentionally use the Client’s passport or identity information to impersonate the Client for purposes unrelated to the ordered service.
30. PHOTOGRAPHS
Where an application requires a photograph, the Client authorises VisaViza to:
receive the photograph;
store it temporarily where necessary;
review it for technical requirements;
crop or resize it;
adjust technical characteristics;
convert its file format;
remove unnecessary surrounding areas; and
submit the resulting image
where such processing is necessary for the Client’s application.
VisaViza shall not materially alter a photograph in a manner intended to misrepresent the Applicant’s identity.
31. DOCUMENT TECHNICAL PROCESSING
The Client authorises VisaViza to perform technical processing of submitted documents where necessary for an official application.
This may include:
resizing;
compression;
file conversion;
cropping;
page rotation;
merging files;
splitting files;
filename modification; and
similar non-substantive technical operations.
Such actions shall not be considered unauthorised modification of Client documents.
32. CLIENT RESPONSIBILITY FOR FINAL INFORMATION
The Client remains ultimately responsible for information relating to the Client’s identity, history and circumstances.
VisaViza relies substantially upon information supplied by the Client.
VisaViza shall not be liable for consequences resulting from inaccurate, incomplete, misleading, fraudulent or outdated information supplied by the Client, except to the extent liability cannot lawfully be excluded.
33. CHANGES AFTER SUBMISSION
Governmental authorities may restrict or prohibit changes after an application has been submitted.
The Client acknowledges that certain errors may require:
a new application;
an additional governmental fee;
cancellation of the existing application; or
direct communication with the relevant authority.
VisaViza cannot guarantee that information can be amended after submission.
34. GOVERNMENT REQUESTS FOR ADDITIONAL INFORMATION
If the competent authority requests additional information or documentation, VisaViza may notify the Client and request the required information.
The Client must provide requested information within any applicable deadline.
VisaViza shall not be responsible for adverse consequences caused by the Client’s failure to respond within the required time.
35. LEGAL AND IMMIGRATION ADVICE
Unless expressly agreed in writing as a separate professional service, VisaViza provides administrative application services and does not provide legal representation before courts or tribunals.
Information provided through the Platform is general informational or administrative guidance and should not automatically be regarded as personalised legal advice.
Applicants with complex immigration, criminal, deportation, asylum or legal matters may need advice from a qualified legal professional.
36. SECURITY AND FRAUD PREVENTION
VisaViza may undertake proportionate measures intended to:
protect Client accounts;
verify transactions;
detect fraudulent orders;
prevent unauthorised access;
investigate abuse;
protect the Platform; and
comply with legal obligations.
VisaViza may temporarily suspend processing where reasonable fraud or identity concerns arise.
37. CONFIDENTIALITY
VisaViza shall take reasonable measures to maintain the confidentiality of information supplied by the Client.
Information may nevertheless be disclosed where necessary:
to perform the service;
to governmental authorities;
to authorised service providers;
to comply with applicable law;
in response to lawful requests from competent authorities;
to establish, exercise or defend legal claims; or
to prevent fraud, abuse or security threats.
38. DATA RETENTION
VisaViza shall retain personal information only for as long as reasonably necessary for:
fulfilling the relevant application;
providing customer support;
fulfilling contractual obligations;
complying with legal, accounting or tax obligations;
resolving disputes;
preventing fraud;
defending legal claims; and
other lawful purposes.
Different categories of information may be subject to different retention periods.
Further details may be provided in the VisaViza Privacy Policy.
39. DATA SUBJECT RIGHTS
Where applicable under data-protection law, individuals may have rights concerning their personal data, including rights of:
access;
rectification;
erasure;
restriction;
objection;
portability; and
withdrawal of consent where processing relies upon consent.
These rights are subject to legal limitations and do not necessarily require immediate deletion of information that VisaViza is legally entitled or required to retain.
A request to erase information may also make it impossible to continue an active application.
40. WITHDRAWAL OF THE MANDATE
The Client may request termination of the mandate granted to VisaViza, subject to:
actions already validly performed;
applications already submitted;
fees already incurred;
governmental fees already paid;
applicable consumer law; and
any legal obligations requiring continued retention or processing of certain information.
Termination of the mandate does not retroactively invalidate actions lawfully taken by VisaViza before termination.
41. TERMINATION BY VISAVIZA
VisaViza may terminate or suspend the service where reasonably justified, including where:
the Client provides fraudulent information;
the Client requests unlawful conduct;
the Client refuses to provide information necessary for processing;
the Client abuses VisaViza personnel or systems;
payment is reversed or remains unpaid;
sanctions or regulatory restrictions prevent performance;
performance becomes legally prohibited; or
performance becomes objectively impossible.
Any refund following termination shall be determined in accordance with applicable law and the Refund Policy.
42. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, VisaViza shall not be liable for losses caused solely by matters outside its reasonable control, including:
decisions of governmental authorities;
refusal of an application;
changes in immigration law;
changes in governmental eligibility requirements;
governmental processing delays;
governmental website failures;
border-entry decisions;
airline boarding decisions;
errors in information supplied by the Client;
Client failure to travel within the validity period of an authorisation;
failure to meet passport validity requirements;
force majeure; or
actions of unrelated third parties.
Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.
43. ENTRY INTO A COUNTRY IS NOT GUARANTEED
The issuance of a visa, ETA, eVisa or similar authorisation does not necessarily create an absolute right to enter the destination country.
Final admission may be determined by immigration or border officials upon arrival.
VisaViza has no authority over border-entry decisions.
44. TRAVEL RESPONSIBILITY
The Client remains responsible for checking:
passport validity;
travel dates;
transit requirements;
entry conditions;
health requirements;
vaccination requirements where applicable;
airline requirements;
customs requirements; and
any additional requirements applicable to the Client’s individual circumstances.
45. INDEMNIFICATION FOR CLIENT MISCONDUCT
To the extent permitted by applicable law, the Client agrees to indemnify VisaViza against losses, costs or claims arising directly from:
fraudulent documents supplied by the Client;
intentionally false information supplied by the Client;
unlawful use of the Platform;
misuse of another person’s identity;
applications submitted without necessary authority; or
other intentional unlawful conduct by the Client.
This provision shall not apply to losses caused by VisaViza’s own unlawful conduct where liability cannot legally be excluded.
46. FORCE MAJEURE
VisaViza shall not be liable for delay or inability to perform caused by circumstances beyond its reasonable control, including:
war;
terrorism;
civil unrest;
natural disasters;
epidemic or pandemic restrictions;
governmental action;
changes to immigration systems;
cyberattacks;
major telecommunications failures;
power outages;
governmental website outages; or
other comparable events.
VisaViza shall use reasonable efforts to resume affected services when practicable.
47. PLATFORM AVAILABILITY
VisaViza does not guarantee uninterrupted availability of the Platform.
Maintenance, technical problems, updates, attacks or circumstances beyond VisaViza’s reasonable control may temporarily affect access.
48. INTELLECTUAL PROPERTY
The VisaViza Platform, branding, layouts, proprietary content, software, graphical elements and original materials are protected by applicable intellectual-property laws.
Nothing in this Agreement transfers ownership of such intellectual property to the Client.
49. GOVERNMENT MATERIALS
Governmental forms, official names, national symbols or other governmental materials may belong to their respective authorities and are not claimed as proprietary intellectual property of VisaViza where they are not legally owned by VisaViza.
50. GOVERNING LAW
Except where mandatory consumer-protection rules require otherwise, this Agreement shall be governed by the laws of Romania, together with any directly applicable law of the European Union.
Where the Client qualifies as a consumer, nothing in this governing-law clause deprives the Client of mandatory protections applicable to the Client under laws which cannot contractually be excluded.
51. DISPUTE RESOLUTION
The parties shall first attempt in good faith to resolve any dispute directly.
Where a dispute cannot be resolved amicably, it may be submitted to the competent courts or dispute-resolution bodies determined by applicable law.
Nothing in this Agreement prevents a consumer from exercising mandatory rights regarding jurisdiction or alternative dispute resolution.
52. SEVERABILITY
If any provision of this Agreement is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.
The remaining provisions shall continue in full force and effect.
53. NO WAIVER
Failure by VisaViza to enforce a provision of this Agreement on one occasion shall not constitute a permanent waiver of that provision.
54. ASSIGNMENT
VisaViza may assign or transfer its contractual rights and obligations as part of a lawful corporate restructuring, merger, acquisition, transfer of business or similar transaction, subject to applicable law and without reducing mandatory Client protections.
The Client may not transfer an individual application service to another Applicant where the relevant governmental procedure is personal to the original Applicant.
55. RELATIONSHIP OF THE PARTIES
This Agreement creates a limited contractual mandate and service-provider relationship solely for the purposes expressly described herein.
It does not create:
employment;
partnership;
joint venture;
general agency;
fiduciary management relationship; or
authority to act for the Client outside the defined services.
56. ENTIRE AGREEMENT
This Agreement shall be read together with:
the VisaViza Terms of Service;
Privacy Policy;
Refund Policy;
Cookie Policy;
checkout information;
order confirmation; and
any product-specific terms expressly presented to the Client.
Together, these documents constitute the contractual framework applicable to the purchased service.
In the event of an inconsistency, mandatory law shall prevail.
57. AMENDMENTS
VisaViza may update this Agreement from time to time.
The version applicable to an individual order shall generally be the version accepted by the Client at the time the relevant order was placed, unless an amendment is required by law or expressly accepted by the Client.
VisaViza may retain archived versions for evidentiary purposes.
58. LANGUAGE
This Agreement may be translated into multiple languages for the convenience of Clients.
Where legally permitted and unless otherwise expressly stated, the English-language version shall serve as the reference version in the event of a discrepancy between translations.
Mandatory local-law requirements shall remain unaffected.
59. ELECTRONIC CONTRACT RECORD
VisaViza may store a record of the Agreement accepted by the Client.
The Client may receive confirmation of the order and contractual information electronically.
Such electronic records may be used as evidence of the contractual relationship to the extent permitted by applicable law.
60. EXPRESS CLIENT ACKNOWLEDGEMENTS
By placing the order and accepting this Agreement, the Client expressly confirms that:
A. The Client has requested VisaViza to provide private visa, immigration-document or travel-authorisation application services.
B. The Client appoints VisaViza as an intermediary and authorised representative for the limited purposes described in this Agreement.
C. The Client authorises VisaViza, where permitted, to prepare, complete, process and submit the relevant application on the Client’s behalf.
D. The Client authorises VisaViza to communicate with relevant governmental authorities where necessary and permitted.
E. The Client authorises VisaViza to receive application-related communications where permitted.
F. The Client authorises VisaViza to process and transmit personal information strictly as reasonably necessary to provide the ordered service and comply with applicable legal obligations.
G. The Client understands that information may need to be transmitted outside the European Economic Area to governmental authorities in the country concerned.
H. The Client confirms that the information and documents provided are accurate and authentic.
I. The Client understands that VisaViza is a private service provider and does not make governmental immigration decisions.
J. The Client understands that approval is determined solely by the relevant authority and is not guaranteed.
K. Where separately requested at checkout, the Client expressly requests immediate commencement of the service.
L. The Client confirms that the Agreement has been made available before the order is placed.
61. SPECIFIC POWER AND AUTHORITY
For the avoidance of doubt, by accepting this Agreement the Client grants VisaViza the following limited authority:
The Applicant hereby appoints VisaViza as the Applicant’s authorised intermediary and representative solely for the purpose of preparing, processing, managing and, where legally and technically permitted, submitting the Applicant’s visa, eVisa, ETA, electronic travel authorisation, entry permit, arrival card or other related travel or immigration application.
The Applicant expressly authorises VisaViza to receive, access, reproduce, technically process, use and transmit the Applicant’s personal information and supporting documentation to the extent reasonably necessary to provide the requested service, including transmission to the governmental, immigration, border, consular or other competent authorities responsible for processing the application.
This authority is limited exclusively to the application and related services requested by the Applicant and does not authorise VisaViza to use the Applicant’s identity or personal information for unrelated purposes.
62. FINAL ACCEPTANCE
By checking the relevant acceptance box and clicking the button used to complete the purchase, the Client declares:
“I have read and agree to the Service Intermediation, Mandate and Representation Agreement and the Terms of Service. I expressly appoint and authorise VisaViza to act on my behalf, within the scope described in this Agreement, for the preparation, processing and, where legally permitted, submission of my application. I authorise VisaViza to process and transmit the personal information and documents I provide strictly as necessary for the requested service.”
Where the Client requests immediate commencement of the service, a separate acknowledgement may also be displayed:
“I expressly request VisaViza to begin providing the service immediately, before the expiry of any applicable statutory withdrawal period. I understand that, where the service is fully performed and the requirements of applicable law are satisfied, I may lose my statutory right of withdrawal.”
END OF SERVICE INTERMEDIATION, MANDATE AND REPRESENTATION AGREEMENT