Privacy Policy

Information we collect

We collect names, contact details, nationality, passport information, home addresses, guardian details, employment and background answers, and uploaded identity documents. We retain application and payment references, status and consent timestamps. Draft applications are saved before payment so our team can manage incomplete requests.

Purpose and legal basis

Information is used to provide requested assistance, communicate about your application, process payments, prevent abuse and maintain necessary records. The operator must document the applicable legal bases, including any additional legal condition required for criminal-offence data, before processing live applications. A terms checkbox alone does not establish that sensitive-data processing is lawful.

Recipients and international processing

Authorised staff, the destination authority, hosting and email providers, and payment provider Stripe may receive the information needed for their role. Card details are collected by Stripe. The operator must identify its actual processors and applicable international-transfer safeguards before launch.

Retention and deletion

Our default operational retention settings are 30 days for inactive unpaid drafts and 180 days for closed applications. These periods are configurable and require scheduled cleanup. Identity files and application answers are removed when cleanup applies. Minimal transaction records may need to be retained for accounting, disputes or legal obligations. Backup retention must be managed separately by the operator.

Security

We use restricted document access, random filenames, server-side validation, protected sessions and HTTPS in production. Staff access is limited to the administrative service. No system can eliminate every security risk. Do not send identity documents through the ordinary contact form.

Cookies and analytics

Essential cookies maintain your application session, protect forms and remember language preferences. Stripe may use technology necessary for secure payment and fraud prevention. Analytics and advertising tracking are disabled in this release. Applicant information is not sent to analytics.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to processing. Contact the operator using the details below. We may need to verify your identity before acting. You may also complain to the competent data-protection authority.

Children and decisions

Applications for minors must be made with appropriate guardian authority. VisaViza does not make immigration decisions. The relevant government authority is responsible for deciding an application.

Operator and contact

Email: [email protected]. You can also use our contact form.