Erstattungsrichtlinie

Requesting cancellation

Contact us promptly with your VisaViza reference and payment email. You may write: “I wish to cancel my VisaViza assistance order”, followed by your reference, name and order date. Do not include passport images or full payment-card details.

Before work begins

If you cancel before we begin work or incur the government fee, we will refund the amount paid. Any statutory cancellation rights apply independently of this policy.

After work begins

Where the law permits, a fair amount for work already performed at your express request may be retained. We will explain any proposed deduction. We do not use a general “no refunds” rule to override consumer rights.

Government fees

Government fees already paid to an authority are subject to that authority’s refund rules. The UK Government states that its ETA application fee is not refundable after an application is made. We will distinguish that charge from our assistance fee when responding to a refund request.

Refusal, delay and errors

A government refusal or delay does not automatically mean that assistance was not provided. It does not remove your rights where our service was defective. Tell us promptly about duplicate charges, unauthorised payments or a mistake so we can investigate.

Refund method and timing

Approved refunds are normally returned through the original payment method. We will meet applicable statutory deadlines and explain any bank processing time. Free reapplication invitations, where offered, are an additional remedy and do not replace mandatory refund rights.

Operator and contact

Email: [email protected]. You can also use our contact form.